Last updated: 【2025-12-25】
This Refund and Returns Policy applies to purchases made from https://www.gongbei.store (“the Site”, “we”, “us”, “our”). Please read this policy carefully before placing an order.
1) Order Confirmation & Acceptance
All products sold on this Site are industrial automation products. Please review the product specifications, compatibility, and documentation carefully before placing your order. If you are unsure about model selection, we strongly recommend contacting us before purchase.
2) Return Eligibility
You may request a return under the following conditions:
- The return request is submitted within 【14】 days of delivery.
- The product is unused, uninstalled, and in original packaging.
- All accessories, manuals, and labels are included.
- The product has not been customized or specially configured.
Returns that do not meet the above conditions may be refused.
3) Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been installed, wired, powered on, or used.
- Customized, special-order, or made-to-order products.
- Items damaged due to incorrect wiring, improper use, or external factors.
- Products returned without prior authorization.
4) Return Process
To initiate a return, please get in touch with us before sending any items back. Unauthorized returns will not be accepted.
- Email us at info@gongbei.store with your order number and reason for return.
- Our team will review your request and provide return instructions if approved.
- Ship the product back according to the provided instructions.
5) Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method for returns.
6) Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method.
- Refund processing time depends on your payment provider.
- Any damage, missing parts, or signs of use may result in a partial refund or refusal.
7) Defective or Incorrect Items
If you receive a defective product or an item that does not match your order, please contact us within 【7】 days of delivery.
- Provide photos or videos showing the issue.
- We may offer a replacement, repair, or refund after verification.
- In such cases, return shipping costs will be covered by us.
8) Exchanges
Exchanges are subject to product availability and compatibility confirmation. Please contact us before placing a new order for exchange requests.
9) Warranty vs. Returns
Returns and refunds are different from warranty service. If your product develops an issue after installation or use, please contact us for warranty support according to the product warranty terms.
10) Cancellations
Orders can be canceled before shipment. Once the order has been shipped, cancellation is no longer possible and the return policy will apply.
11) Contact Information
Email: info@gongbei.store
Address: 【Jinan, China 】
12) Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page.